Grievance Redressal Mechanism
**Flipkart is duty bound to provide fair treatment to our Consumer and Consumer grievances. **
**What does "Grievance" mean? **
Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart Platform and consumer is seeking resolution for the same**.**
**In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page. **
Journey:
- Click on ‘[Contact Us][]’ or ‘[Help Centre][Contact Us]’ tab
- It will open to Flipkart Help Center | 24x7 Customer Care Support
- Choose from Type of Issue / Help Topics
- Submit
If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart has appointed a “Grievance Officer” to address your grievances.
Here are the details for Grievance officer:
Mr. Shremanth M
Designation: Senior Manager
Flipkart Internet Pvt Ltd Block B (Begonia),
8th Floor Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District, Karnataka : 560103, India
Contact no. : 044-45614700
- Our ‘Grievance Redressal Mechanism’ is as follows:
- Upon the receipt of a Consumer Grievance on the channels specified above.
- The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
- The Consumer shall receive a system generated “Unique ID” to track the grievance status
- “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
- A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
- When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
For more details, please visit Terms of Use [Contact Us]: https://www.flipkart.com/helpcentre